At Charmfusions, operated by Vesporswift Technologies Private Limited, we strive to deliver a smooth and reliable shopping experience. In this policy, “we,” “our,” and “us” refer to Vesporswift Technologies Private Limited, while “you,” “your,” and “user” refer to our valued customers. By purchasing from our platform, you agree to follow the return and refund procedures outlined below.

Return Eligibility

To be eligible for a return:

• Items must be unused, unwashed, and in original condition, including all tags, labels, and packaging.

• All original tags, labels, and packaging must accompany the product.

• Products that are worn, washed, or altered are not eligible for return.

• Return requests must be submitted within 48 hours of delivery via customer support.

• Items that do not meet these conditions will not be accepted.

How to Initiate a Return

• Submit Your Request: Email your return request with Order ID and reason for return to Vesporswifttechnologiesprivate@gmail.com.

• Provide Proof: For defective, damaged, or incorrect items, include clear photographs to speed up processing.

• Follow Instructions: Once approved, you will receive step-by-step instructions to complete the return.

Note: Returns that do not meet these conditions may be declined at our discretion.

Refund Process & Timeline

• Returned items are inspected to ensure compliance with return requirements.

• You will be notified whether your refund request is approved or denied.

• Approved refunds are processed to the original payment method within 5–7 business days.

• A confirmation email is sent once the refund is completed.

Partial Refunds

If a returned item only partially meets the return criteria (for example, minor damage or missing packaging), a partial refund may be issued at our discretion.

Damaged, Defective, or Incorrect Items

• For faulty, damaged, or incorrect products, submit a return request within 48 hours of delivery.

• Include clear photos or videos of the issue and email them to Vesporswifttechnologiesprivate@gmail.com for faster resolution.

Customer Support

For any questions or assistance regarding returns and refunds, please contact our support team at Vesporswifttechnologiesprivate@gmail.com.

We value your trust in Charmfusions and remain committed to providing a seamless and satisfying shopping experience.