At Charmfusions, operated by Vesporswift Technologies Private Limited, we strive to deliver a smooth and reliable shopping experience. In this policy, “we,” “our,” and “us” refer to Vesporswift Technologies Private Limited, while “you,” “your,” and “user” refer to our valued customers. By purchasing from our platform, you agree to follow the return and refund procedures outlined below.

Return Eligibility

To be eligible for a return:

• Items must be unused, unwashed, and in their original condition, including all tags, labels, and packaging.
   
• All original tags, labels, and packaging must accompany the product.
   
• Products that are worn, washed, or altered in any manner are not eligible.
   
• Return requests must be submitted within 48 hours of delivery via our customer support team.
   
• Items failing to meet these criteria will not be accepted for return.

 

How to Initiate a Return

1. Submit Your Request
    
   • Email your return request with Order ID and reason for return to Vesporswifttechnologiesprivate@gmail.com.
      
2. Provide Proof
    
   • For defective, damaged, or incorrect items, include clear photographs to expedite processing.
      
3. Follow Instructions
    
   • Once approved, we will provide detailed steps to complete the return.

Note: Returns not meeting these conditions may be declined at our discretion.

Refund Process & Timeline

• Returned items are inspected to verify compliance with return requirements.
   
• You will receive a notification confirming whether the refund is approved or denied.
   
• Approved refunds will be processed to the original payment method within 5–7 business days.
   
• A confirmation email will be sent once the refund has been successfully processed.

 

Partial Refunds

If a returned item only partially meets the return criteria (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion.

Damaged, Defective, or Incorrect Items

• For faulty, damaged, or incorrect products, submit a return request within 48 hours of delivery.
   
• Include clear photos or videos of the issue and email them to Vesporswifttechnologiesprivate@gmail.com for faster resolution.

 

Customer Support

For any questions or assistance regarding returns and refunds, please contact our support team at: Vesporswifttechnologiesprivate@gmail.com

We value your trust in Charmfusions and remain committed to providing a seamless and satisfying shopping experience.